All bonuses and Free Spins need to be claimed through the My Offers section of your account. Check if your reward is waiting for you by clicking here. For help on how to claim them, please watch the video below.
Usually, if a bonus hasn’t been awarded, it’s because the Terms and Conditions of the promotion haven't been met. Try these steps to find out what may have happened:
- Go to your 'Promotions' page, make sure you’ve opted in and accepted the bonus/promotion T&Cs;
- Check that you've accepted the T&Cs before depositing and that you've added the right amount;
- Make sure you’ve wagered on the correct games and that the promotional period has not expired.
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