Why didn't I get my Free Bet or bonus yet?

Wondering where your Free Bet or bonus has gotten to? To find out where it may have ended up, watch our video below!

During busier periods, like a major football tournament, it might take a little longer to credit your reward so please be patient. Usually if a bonus hasn’t been awarded it’s probably because the promotional T&Cs weren’t met. Try these steps to find out what may have happened:

1. In your account, go to 'My Promos' to see if you've opted in;
2. Make sure you've deposited the minimum required amount using an eligible payment method (some promotions may exclude certain methods);
3. Check you've made the deposit during the promo period;
4. See if you wagered on the correct games;
5. Check 'My Promos' to see when the bonus or Free Bet is due. In many cases, it'll say "within 24 hours" or "at the end of an event".

You'll always be able to find your Free Bets and bonuses by checking your inbox or visiting the 'My Promos' section of your account.