Why was my withdrawal split across different payment methods?

Our Closed Loop System Explained

If you’re wondering why your withdrawal has been split across multiple payment methods, we’ve got you covered.

We operate a ‘Closed Loop System’ for withdrawals to protect our customers from card theft and fraud. This means that occasionally your withdrawal may be split across multiple payment methods when system security rules require funds to be returned to the payment method(s) used to deposit.

If you frequently deposit using multiple cards, the important thing to remember is your net deposit. Which can be remembered easily with the following:

Total Deposits - Total Withdrawals = Net Deposits

In short, if you want to withdraw your winnings and have a negative net deposit on one method, our Closed Loop systems requires all your other net deposits to be zero before you can do so.

For more details, watch our video below!